Automated End-to-End Testing and Certification

Privacy Policy

Printer-friendly versionPDF version


This notice describes how Ascert collects and uses personal data for all global customers in accordance with the EU General Data Protection Regulation (GDPR) and other international data protection laws, collectively referenced here as ‘Data Protection Legislation’.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.


Ascert is a computer software company providing products and services to businesses worldwide including but not limited to advanced testing and test automation solutions. Ascert, LLC is registered in the state of Delaware, US as a limited liability company, with a wholly owned subsidiary company, Ascert Ltd, registered in England and Wales as company number 03464905, and with registered office at 30 Percy Street, London W1T 2DB.

For the purpose of the Data Protection Legislation and this notice, Ascert is the ‘data controller’. This means that we (Ascert) are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice. Should you wish to contact us about this you can do so using the contact details noted at paragraph 13 below.


Ascert may obtain personal data about you, for example:

  • When you or your employer requests a proposal from us in respect of the services we provide
  • When you or your employer, or one of our partners or resellers engages us to provide our services and/or during the process of providing those services
  • When you or your employer contacts us by email, telephone, post (for example when you have a query about our services)
  • From third parties and/or publicly available resources (for example, from your employer or from partners, sub-contractors or other firms or organizations engaged in delivering our products or services).


The information we hold about you may include the following:

  • Your personal details (such as your email address, name, work address together with other personal details which are or could be relevant to the services we provide to you)
  • Details of contact we have had with you in relation to the provision, or the proposed provision, of our services
  • Details of any services you have received from us
  • Our correspondence and communications with you
  • Information about any complaints and enquiries you make to us
  • Information from research, surveys, and marketing activities
  • Information we receive from other sources, such as publicly available information, or where appropriate information provided by your employer or our clients.


We may process your personal data for purposes necessary for the performance of our contract(s) with you, your employer (or where applicable our clients) and Ascert, and to comply with our legal obligations. We may process your personal data for the purposes necessary for the performance of our contract(s) with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal data for the following reasons:

  • To carry out our obligations arising from any agreements between you, your employer (or where applicable our clients) and Ascert, which will normally be for the provision of our services
  • To carry out our obligations arising from any agreements between our clients and us, which will normally be for the provision of our services, where you may be a subcontractor, supplier or customer of our client
  • To provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes
  • To seek your thoughts and opinions on the services we provide
  • To notify you about any changes to our services.

In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you. If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have agreed with you or your employer. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

  • The requirements of our business and the services provided
  • Any statutory or legal obligations
  • The purposes for which we originally collected the personal data
  • The lawful grounds on which we based our processing
  • The types of personal data we have collected
  • The amount and categories of your personal data
  • Whether the purpose of the processing could reasonably be fulfilled by other means.

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.


Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. Activities carried out by third-party service providers include: IT and cloud services, professional advisory services, administration services and marketing services.

All third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.


Ascert operates multiple websites on servers located around the world to support the delivery of products and services. Your interaction with any of these websites, whether a customer or not, will be covered by the policies described in this section.


We take precautions to protect your information. When you submit sensitive information via our websites, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


In order to use the full features and services of our websites, a user must first complete the registration process. During registration a user is required to give certain information (such as name, email address and organization). This information is used to contact you about the products/services on our site in which you have expressed interest or to provide access to information about products your organization has purchased from us.


We use "first-party cookies" on our sites - browsers do not share first party cookies across domains.

A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users while on our site to enhance their experience. Without your explicit permission, all cookies that we set will automatically expire when you close your browser.

In common with many other websites, cookies are also set on our behalf by Google Analytics to collect anonymous website traffic data; this may be disabled using a Google-provided add-on for your browser.


Our websites contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Ascert operates in multiple countries around the globe, including but not limited to its regional presences in: United States of America; United Kingdom; South Africa; and Australia. Ascert may transfer personal data collected to these or other operational locations. Such transfer would be solely for the extent of Ascert’s legitimate business operations, such as the delivery of contracted products and services to you or your employer (or an affiliated organization). Whilst Ascert will hold and process such information in accordance with the terms of this Privacy Notice, the countries involved may not necessarily have data protection laws as comprehensive as those in your country of residence.


We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

  • Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email us using the details in paragraph 13 below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our Data Protection Point of Contact – see paragraph below.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.


Any changes we may make to our privacy notice in the future will be provided to you by letter or email.


If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please contact us by email at: or by telephone on +1-415-339-8500 (US) or +44 20 3477 3470 (UK)

If you are based within the European Economic Area (EEA) or a GDPR protected territory, you also have the right to make a complaint. The Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, may be able to assist you with this and can contacted as follows:

Information Commissioner's Office
Wycliffe House Water Lane
Cheshire SK9 5AF
Telephone - +44 1625 545 745
Website -